Unfortunately no exchange or refund offered on sale items.
Total Solutions IT is happy to supply you with a refund IF the product you have purchased is;
Significantly different from the description
It is faulty and cannot be easily replaced
You are not entitled to a refund if you simply change your mind or choose the wrong item due to incorrect research.
Total Solutions IT return policy is valid for 21 days from the date of purchase. If it has exceeded 21 days since date of purchase, unfortunately we cannot exchange or refund goods.
All items must be unused, and in the same condition that you received it.
If you cannot find any item suitable for exchange you may choose to receive a store voucher/credit which is valid for 12months.
YOU MUST OBTAIN A RECEIPT OR PROOF OF PURCHASE.
If you need to return an item, send us an email at firstname.lastname@example.org and send your item to: 649 Dean St Albury New South Wales AU 2640.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
All parcels will be sent via AUSTRALIA POST EXPRESS
To return your product, please send to: 649 Dean St Albury New South Wales AU 2640
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase items from Total Solutions IT, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact number and email address.
EMAIL MARKETING: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
Total Solutions IT
649 Dean St Albury New South Wales AU 2640
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependence to use this site.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information contact our Privacy Compliance Officer at;
firstname.lastname@example.org or by mail at
Total Solutions IT
[Re: Privacy Compliance Officer] 649 Dean St Albury New South Wales AU 2640